This Refund & Returns Policy explains how returns and refunds are handled for purchases made on dimensionmax.com.
Business Information
Business Name:
Dimension Max LLC
Business Address:
884 Queen City Cres
Apex, NC 27523
United States
Customer Support Email:
support@dimensionmax.com
30-Day Hardware Return Policy
Customers may request a return for eligible hardware products within 30 days of delivery.
To be eligible for a return, the item must be in its original condition and include all original accessories, packaging, manuals, and parts.
How to Start a Return
To request a return, please email support@dimensionmax.com with:
- Your order number
- The email address used at checkout
- The product you want to return
- The reason for return
- Photos if the item is damaged, defective, or incorrect
Please contact us before sending any item back. We may provide return authorization and return instructions.
Return Address
Dimension Max LLC
884 Queen City Cres
Apex, NC 27523
United States
Return Shipping Cost
For buyer’s remorse, accidental orders, or incorrect products ordered by the customer, the customer is responsible for return shipping costs.
If the item is defective, damaged on arrival, or we shipped the wrong item, Dimension Max LLC may provide a replacement, refund, or return shipping assistance after reviewing the issue.
Refund Timing
After we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.
Non-Returnable or Partially Refundable Items
The following items may not be eligible for return or may be only partially refundable:
- Items returned more than 30 days after delivery
- Items not in original condition
- Items missing accessories, packaging, manuals, or parts
- Items damaged due to misuse, improper installation, accident, or unauthorized modification
- Items with visible signs of excessive use
- Gift cards or promotional credits, if applicable
- Activated or used digital services, SIM/data services, or subscription periods
Service Plan and Subscription Refunds
Some GPS tracking products require an active TrackerOne service plan for real-time tracking, location history, geo-fence alerts, and app access.
If you purchased a hardware-only product, service is not included unless the product option specifically states that service is included.
Unused prepaid service may be refundable within 30 days if the service has not been activated.
Activated service time, used service, SIM/data activation, consumed subscription periods, and completed digital services may be non-refundable.
If you have questions about service plan refunds, contact support@dimensionmax.com before activating the service.
Exchanges and Replacements
If your item is defective or damaged on arrival, please contact us within 7 days of delivery.
We may request photos, videos, or troubleshooting information before approving a replacement or refund.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@dimensionmax.com.
If the order has not shipped, we will try to cancel it and issue a refund.
If the order has already shipped, it may need to be returned under this Refund & Returns Policy.
Important GPS Tracking Notice
GPS tracking devices must be used legally and responsibly. Customers are responsible for complying with all applicable laws and obtaining any required consent before using a tracking device.
Contact Us
For return or refund questions, please contact:
Dimension Max LLC
884 Queen City Cres
Apex, NC 27523
United States
Email:
support@dimensionmax.com