Thank you for visiting Dimension Max. We are here to help with product questions, order support, shipping, returns, and GPS tracking service activation.
Business Information
Business Name:
Dimension Max LLC
Business Address:
884 Queen City Cres
Apex, NC 27523
United States
Email:
support@dimensionmax.com
Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
Excluding U.S. public holidays
What We Can Help With
Product Questions
We can help you choose the right GPS tracker for vehicles, pets, trailers, tools, equipment, and other portable assets.
Order Support
For order questions, please include your order number and the email address used at checkout.
Shipping Support
If your order has shipped, we can help you check the tracking status and estimated delivery time.
Activation Support
Some GPS tracking products require an active TrackerOne service plan for real-time tracking, location history, geo-fence alerts, and app access. We can help answer activation and service plan questions after purchase.
Returns
To request a return, please email support@dimensionmax.com with your order number and reason for return before sending any item back.
Important Notice
Dimension Max LLC sells GPS tracking hardware and related service plans. Real-time GPS tracking requires an active service plan unless the product option specifically states that service is included.
GPS tracking products must be used legally and responsibly. Customers are responsible for complying with all applicable laws and obtaining any required consent before using tracking devices.
We usually respond to customer support emails within 1–2 business days.