Effective Date: 2026-04-28
Dimension Max (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://www.dimensionmax.com, create an account, place an order, or contact support.
1. Information We Collect
a) Information you provide
- Name, email address, phone number
- Billing and shipping addresses
- Account credentials (if account registration is enabled)
- Order and transaction details
- Messages you send to customer support
b) Information collected automatically
- IP address, browser type, device information
- Pages viewed, referral URL, session behavior
- Cookies and similar tracking technologies
c) Information from third parties
- Payment status and payment-related metadata from payment processors
- Shipping/tracking updates from fulfillment and logistics providers
- Fraud/security signals from anti-spam or security services
2. How We Use Information
We use personal information to:
- Process and fulfill orders
- Provide customer service and after-sales support
- Send transactional updates (order confirmation, shipping updates, account notices)
- Improve website performance, user experience, and product offerings
- Prevent fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
3. Legal Bases (where applicable)
Depending on your location, we process data under one or more legal bases:
- Performance of a contract (e.g., processing your order)
- Legitimate interests (e.g., site security and analytics)
- Consent (e.g., optional marketing cookies, where required)
- Legal obligation
4. Cookies and Tracking Technologies
We use cookies to:
- Keep shopping cart and checkout functionality working
- Remember preferences and session state
- Measure site traffic and performance
You can manage cookies in your browser settings. Disabling some cookies may impact site functionality.
5. Payments
Payments are processed by third-party payment providers (for example, Stripe and/or other enabled gateways). We do not store full payment card numbers on our servers. Payment processors handle sensitive payment details according to their own privacy and security standards.
6. Shipping and Fulfillment
To deliver your order, we share required order details (such as name, shipping address, and contact details) with shipping carriers and logistics partners.
7. How We Share Information
We may share information with:
- Payment processors
- Shipping/logistics providers
- Website hosting, analytics, anti-spam, and security service providers
- Professional advisors or authorities when required by law
We do not sell personal information for monetary compensation.
8. Data Retention
We retain personal information only as long as needed for:
- Order fulfillment and support
- Accounting, tax, warranty, and legal compliance
- Fraud prevention and dispute handling
When no longer required, data is deleted or anonymized as appropriate.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent (where processing relies on consent)
To submit a privacy request, contact us using the details below.
10. Data Security
We use reasonable technical and organizational safeguards to protect personal information. However, no online system is 100% secure.
11. International Transfers
If data is processed outside your country, we apply appropriate safeguards as required by applicable law.
12. Children’s Privacy
Our services are not directed to children under 13 (or higher age threshold where required by local law). We do not knowingly collect personal information from children.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Us
For privacy questions or requests, contact:
- Email: dimensionmaxllc@gmail.com(confirm)
- Website: https://www.dimensionmax.com
- Contact page: https://www.dimensionmax.com/contact/