This Shipping Policy explains how Dimension Max LLC processes and ships orders placed on dimensionmax.com.
Business Information
Business Name:
Dimension Max LLC
Business Address:
884 Queen City Cres
Apex, NC 27523
United States
Customer Support Email:
support@dimensionmax.com
Shipping Area
We currently ship orders to customers in the United States.
Order Processing Time
Orders are usually processed within 1–2 business days after payment is completed.
Orders are processed Monday through Friday, excluding U.S. public holidays.
If we experience a high order volume or an unexpected delay, we will notify you by email when possible.
Shipping Origin
Orders are shipped from the United States. Most orders ship from North Carolina, USA.
Estimated Delivery Time
Most U.S. orders are delivered within 3–7 business days after shipment, depending on the destination, carrier, and shipping method selected at checkout.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, address problems, or other events outside our control.
Shipping Cost
Shipping costs are shown at checkout before payment is completed.
The final shipping cost may depend on the product, shipping destination, order weight, and selected shipping method.
Order Tracking
When your order ships, we will send a shipping confirmation email with tracking information if tracking is available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you entered an incorrect address, please contact us as soon as possible at support@dimensionmax.com.
If the order has not shipped, we will try to update the address. If the order has already shipped, we may not be able to change the address or stop delivery.
Lost, Delayed, or Damaged Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If the package appears lost or damaged, please contact us at support@dimensionmax.com with your order number and tracking number.
If an item arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging.
Backorders and Out-of-Stock Items
If a product is out of stock or on backorder, we will notify you when possible. If we cannot fulfill your order within a reasonable time, we may offer a replacement, waitlist option, or refund.
Contact Us
Dimension Max LLC
884 Queen City Cres
Apex, NC 27523
United States
Email:
support@dimensionmax.com